December 23, 2010

JC PENNY, here comes the bad review!

In the email I rec'd for my DEC 17 order it says "Most items ship from our warehouse the next business day after your order is submitted. Orders containing back ordered items may be consolidated and ship on the back ordered date indicated."

I purchased these items for a CHRISTMAS PROMOTION on Dec. 17, for FREE SHIPPING DAY.  NO WHERE was it indicated that the items would NOT be delivered for Christmas and furthermore, it took 4 business days for my items to get to UPS, meaning they are scheduled for DEC 28 with is DECIDEDLY Not useful.

1. The promotion SHOULD State that even though it is a CHRISTMAS promotion, items are NOT for Christmas delivery.
2. Why did my items take SO  long to leave your warehouse?   If they had left on time, they might have made it.

So now my grandfather, with his wife newly in a nursing home, will not have a gift from me. THANK YOU JC Penny.  I will remember this as well as I will post it to my blog, twitter, and tumblr accounts.

December 21, 2010

Best Buy Update...

They can deliver on Dec. 27.  WHEE.  Only 2 days late.  NOT.  But they're giving me a gift card.  That totally makes up for it. NOT.  If we thought it would fit in our truck, we'd go get it.  Too bad they don't deliver....oh wait!  hahahahahaha

a letter to the CEO of Best Buy...

Mr. Dunn - we ordered a 50 inch tv for my mother, to be delivered TODAY.  We did not receive a phone call yesterday to scheduled delivery so I called your customer service line.

After holding for 15 MINUTES, the customer service rep informed me:

1.  the tv is NOT scheduled for delivery.  Will probably NOT BE delivered in time for Christmas.
2.  they have no idea why the delivery department is NOT CALLING customers
3.  I cannot reschedule it because my HUSBAND ordered it - even though I told her I could answer ANY Security question she might have to verify that I am on the account.

But mostly it is #1 and #2 above - that a TV ordered on Dec. 14 is not delivered, and an attempt to contact us was not made.

What are you going to do to remedy this situation?  I worked for Nordstrom for 7 years through high school and college.  I know what a customer-service dedicated company can do.  Impress me, please.

December 14, 2010

in these hard economic times....

Please please please tip the people that help take care of you all year: hairdressers, teachers, nail techs, etc.  These people DEPEND on their Christmas tips usually for December bills (my mom uses hers for her real estate tax).  She is noticing a GIANT down tick in tips this year - and I know things are tight all around, but please, remember that these people count on your generosity.

Dear Vending Machine Man:

I am cursing you today.  HOW DARE you move the diet coke label to the bottom, and the Diet Coke with Lime POISON to the top?  Everyone has picked the wrong soda today because you SWAPPED THE LABELS FOR NO REASON.

December 03, 2010

it took 1 hour...

to learn how ornaments shatter when hit at a high rate of speed.  OF COURSE.

Lowest Ring...

Of my tree has 3,433,223 ornaments hung on it.  The upper 10 rings, 4 ornaments total.  I LOVE IT.