Mr. Dunn - we ordered a 50 inch tv for my mother, to be delivered TODAY. We did not receive a phone call yesterday to scheduled delivery so I called your customer service line.
After holding for 15 MINUTES, the customer service rep informed me:
1. the tv is NOT scheduled for delivery. Will probably NOT BE delivered in time for Christmas.
2. they have no idea why the delivery department is NOT CALLING customers
3. I cannot reschedule it because my HUSBAND ordered it - even though I told her I could answer ANY Security question she might have to verify that I am on the account.
But mostly it is #1 and #2 above - that a TV ordered on Dec. 14 is not delivered, and an attempt to contact us was not made.
What are you going to do to remedy this situation? I worked for Nordstrom for 7 years through high school and college. I know what a customer-service dedicated company can do. Impress me, please.