Ok -so now I've flown Independence Air twice - to Buffalo and to Boston. So I think I'm qualified to review the airline, for your information.
We were able to switch to any flight that same day because we arrived way early for our flight - this was nice.
Nice new leather seats.
Flight not crowded (this of course, varies).
Did serve soda and cookies/pretzels.
Flight attendants very nice.
Three of the four flights arrived on time.
Can do kiosk checkin.
Easy to book on internet.
Gate lady on first flight was not "with it". She's standing at gate, 5 min before departure time. I ask "can we board". She replies "I don't know, I just got here.".
Signs at gate wrong 25% of the time. We arrive for the 9:45 a.m. flight. Sign says "9:45 Flight to IAD Delayed". Bummer. We take son to playground. Happen to check back later, 9:15, sign says "11:45 Flight to IAD Delayed". YIKES! I ask the lady at the desk what happened, she says "9:45 flight is on time". I look at board, and ask about the discrepancy. She says this is the later flight, my flight is on time. I ask if it's still this gate. She says yes, why? I said the board says differently. The guy behind her says "I told you not to change the sign this early". Duh...you think you might be confusing the people on the 9:45 flight?
Must walk on tarmac out to plane. They have computer signs pointing out which plane is which, since they load 6 planes out of one gate at a time. TWICE the computer signs were off, which left customers wandering around the tarmac trying to figure out which plane was which. No employee in sight to ask.
Must walk up/down very narrow steps to get to plan (Yeah, I'm a Princess, get over it).
Checkin guy printed me 2 boarding passes for my son and none for me, which I didn't notice until we got to security. After running back to checkin guy, he argues with me about the impossibility of him printing dupes. They almost lose their first employee.